A custom Slack app gives one of your colleagues their own Slack identity —Documentation Index
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@Sofia, @Max, @CSColleague, anything you want. Now Sofia mentions Sofia, Max mentions Max. They’re separate Slack apps, with separate icons, and they coexist in your workspace.
This is a single setup flow with three parts. Plan for about ten minutes the first time. Subsequent colleagues are faster — you’ll be doing this from muscle memory.
What you’ll need
- Owner or admin access to your Slack workspace (so you can create an app).
- The colleague you want to wire up should already exist in Eluu.
- Both the Eluu app and Slack open in nearby tabs.
Step 1 — create the Slack app
You’ll create the Slack app from a manifest we provide. The manifest pre-fills almost everything — you only need to fill in three identity fields.Open Slack's app creator
Go to api.slack.com/apps and click Create New App.
Fill in three fields
Three fields in the manifest are intentionally blank. Fill them with your colleague’s identity:
display_information.name— the app’s display name in Slack admin. Use the colleague’s name, likeSofiaorAcme Sales Assistant.display_information.description— one line about what the colleague does. Shown when people view the app’s profile in Slack.features.bot_user.display_name— the @mention name. This is what people will type — likeSofia, which becomes@Sofiain chat.
api.slack.com/apps/<id>. It’s not installed in your workspace yet — that’s the last step. First, connect it to the colleague in Eluu.
Step 2 — connect the app to a colleague
Now hand the app’s credentials to Eluu so the right colleague handles its messages. Keep the Slack app’s settings page open — you’ll be copying values from it.Open the app's Basic Information page in Slack
From api.slack.com/apps, click into your new app, then Basic Information in the left sidebar.You’ll need a few values from this page. Keep the tab open.
Open Slack settings in Eluu
In Eluu, click the Slack icon in the bottom-left of the sidebar. Click Custom Slack mention.
Pick the colleague
Pick which colleague this Slack app represents. Sofia for
@Sofia, Max for @Max, etc.Paste in the four credentials
Eluu asks for four fields. Get them from your Slack app’s Basic Information page:
- App ID — at the top of the page. Looks like
A0ANNNNNNNN. - Client ID — under App Credentials. Looks like
NNNNNNNNNNN.NNNNNNNNNNNNN. - Client Secret — under App Credentials. Click Show to reveal it, then copy.
- Signing Secret — under App Credentials. Same drill — Show, then copy.
Step 3 — install the app to Slack
Last step. Install the app you created and connected, and your colleague is reachable in Slack.Open Eluu's Slack settings
You should still be on the Slack settings page. You’ll see your custom app listed alongside
@Eluu if you have that installed too.Authorise in Slack
Slack opens, asks you to confirm the workspace, and shows the permissions the app is requesting. Click Allow.
Test it
Go to any channel where you’ve mapped the colleague (or DM them directly) and mention them.@Sofia look at the recent messages here and summarise.Sofia replies in the thread, the same as if you were chatting in the Eluu app. Her memory, her tools, her skills — all there.
Adding more colleagues
Each custom Slack app represents one colleague. To run a second branded colleague —@Max for customer success on top of @Sofia for sales — repeat all three steps. You’ll need a fresh manifest, fresh credentials, and a fresh install. You can run as many as you want. They coexist in the same Slack workspace under different @names.
Rotating the signing secret
If you ever need to rotate the signing secret in Slack (security audit, accidental leak):- Go to the app’s Basic Information page in Slack and rotate.
- Come back to Eluu’s Slack settings, edit the connection, paste the new secret.
- For 24 hours after rotation, both the old and new secrets work — so you’ve got time.
Where to next
Channel restrictions
Limit where the colleague can answer.
User mapping
Link Slack users to their Eluu accounts.