A colleague’s memory is what they’ve written down on their hard disk. Some of it gets there automatically — a session leaves a trail, a job leaves outputs. But the memory that matters most is what you tell them to remember.Documentation Index
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Tell them to remember
You don’t have to manage anything. Just say it.Remember that Acme prefers email over Slack.
Remember that we never reach out to customers on Fridays.
Remember that Acme’s renewal date is March 12 and Sarah Patel is the right contact.
Take notes on what we just discussed about Q3 strategy. Keep them where you’ll find them next time we talk about Q3.The colleague writes a note on disk, tagged so the next session can find it. Next time you bring up the topic, they’ll read the note before answering. You can also be more directive about how they should remember:
When I send you a customer email, always check if we have a note about that customer first.
Before drafting any outreach, look at the tone preferences I’ve shared.This is how you teach them how to use their own memory.
Ask them what they remember
If you’re not sure what’s on disk, ask:What do you remember about Acme?
Show me everything you know about how we do outreach.
What notes do you have about Q3 strategy?They’ll show you. You can correct, expand, or delete from there.
Forgetting
Telling them to forget works:Forget what I told you about Acme’s renewal date — I had the wrong info.
Delete everything you have on Project Phoenix. We’re not pursuing it.The note goes away. They stop using it.
Why memory compounds
The first week with a new colleague, they’re general. They know what you put in the role description. The second week, they know your top customers because you’ve talked about them. The third month, they know:- The exact tone of your outbound emails.
- Which Salesforce fields actually matter.
- Which deal patterns to flag and which to ignore.
- What you’ve told them not to do.
- The mistakes they’ve made and the corrections you gave.
Where to next
The hard disk
Where memory actually lives.
Skill creation
Turn memorised preferences into a robust skill.